Line 1
Inner Melbourne and CBD
Melbourne CBD, Southbank, Docklands, South Melbourne, Port Melbourne and nearby.
Managed service provider in MelbourneGood, honest managed IT for $150 per user.
One monthly fee per person covers the help desk, Modern Workplace implementation and a 24/7 security operations centre. We pass hardware and Microsoft licences on at cost, with no markup.
Month to month, no exit fee. A free read-only assessment comes first.
Five lines from the city: the regions we cover across greater Melbourne. A schematic, not to scale.
$150per user, per month
$0markup on hardware and licences
24/7human security operations centre
15 minresponse when a whole team is stopped
Managed services
Six stops, one fare per user.
Every client gets every service on the line. There are no tiers to compare and no add-ons to argue about later.
All managed services-
Stop 01Included
Managed IT support and help desk
A help desk your staff can call without anyone counting tickets, backed by patching and monitoring that stop most problems from starting.
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Stop 02Included
Modern Workplace and Microsoft 365
Microsoft 365, Intune, Entra ID and Windows Autopilot implemented as part of the monthly fee, written down, and kept tidy after go-live.
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Stop 03Included
Cyber security with a 24/7 SOC
Defender for Endpoint P2 on every managed device, a human security operations centre watching around the clock, and a baseline mapped to the Essential Eight.
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Stop 04Included
Backup and recovery
Mail, SharePoint, OneDrive and Teams copied to independent storage outside your tenant, with restore tests on a schedule.
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Stop 05At cost
Zero-markup hardware and licences
Laptops, phones and Microsoft licences sold to you at the price we pay. The monthly per-user fee is the only way we make money.
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Stop 06Included
IT planning and documentation
A quarterly roadmap conversation, a documentation register reviewed monthly, and someone who makes the calls to your other vendors.
The basics
What a managed service provider actually does.
A managed service provider takes on the running of your IT for a fixed monthly fee. The help desk is the visible part. Most of the value is in the routine work behind it: patching, monitoring, backups, security and a plan for what needs replacing next.
Paying by the hour works for very small teams. Once a business depends on its systems every day, a provider paid to prevent problems usually costs less than one paid to fix them.
Cost
What managed services cost in Melbourne.
Fully managed IT in Melbourne generally runs from $110 to $220 per person per month, depending on what is bundled. Ours is $150, with licences and hardware at cost.
See what is included and a worked example$110$220
Typical Melbourne range for fully managed IT, per person per month, depending on what is bundled.
Across Melbourne
Managed services across Melbourne
Five lines out of the city.
Support is remote first, with onsite visits scheduled across greater Melbourne for moves, fitouts and new sites.
Line 2
Northern suburbs
Brunswick, Coburg, Northcote, Thornbury, Preston and nearby.
Line 3
Western suburbs
Footscray, Seddon, Yarraville, Maribyrnong, Williamstown and nearby.
Line 4
Eastern suburbs
Hawthorn, Kew, Camberwell, Balwyn, Doncaster and nearby.
Line 5
South-East and Bayside
St Kilda, South Yarra, Prahran, Elsternwick, Brighton and nearby.
Switching
Four stops from your old provider to steady state.
- Days 1–3
Free read-only assessment
We review your Microsoft 365 setup, devices, security and licence spend. Nothing is changed, and the findings are yours whether or not you go ahead.
- Days 4–7
Written fixed-price plan
A written plan sets out what needs fixing, the fixed price, and what can wait.
- Days 8–21
Cutover
Admin access is transferred, the security baseline is applied and devices are enrolled in stages. Staff receive a one-page note.
- Day 22 onward
Steady state
A monthly report you can read in five minutes, and a roadmap conversation every quarter.
Questions
All managed services questions
Common questions, answered plainly.
What is a managed service provider?
A managed service provider (MSP) looks after a business's IT for a fixed monthly fee. That usually covers the help desk, maintenance, security, backups and planning, so problems are prevented as well as fixed.
What do managed IT services cost in Melbourne?
Fully managed IT in Melbourne generally runs from $110 to $220 per person per month, depending on what is bundled. Ours is $150 per user, per month, with Microsoft licences and hardware passed through at cost.
Is break-fix cheaper than a managed service provider?
Under about five staff, break-fix usually costs less, and we will tell you so. As a business grows and depends more on its systems, a fixed fee that includes security, backup and prevention tends to make more sense.
Are we locked into a contract?
No. The agreement is month to month, six pages long and written in plain English. A month's notice ends it, there is no exit fee, and we hand over all credentials, documentation and configuration records.
Find out what your IT should cost.
Give us a rough headcount and a picture of your current setup. We reply within one business day with a straight answer, including when we are not the right fit.