What managed IT services cost in Melbourne
Fully managed IT in Melbourne generally runs from $110 to $220 per person per month, depending on what is bundled. Ours is $150 per user, per month. Here is what that covers, what is passed through at cost, and an example.
Typical Melbourne range for fully managed IT, per person per month, depending on what is bundled.
What $150 per user covers
- The help desk and support, with no per-ticket charges and no after-hours loading.
- Security, including Defender for Endpoint P2 and the 24/7 SOC.
- Device management through Intune, as part of the Modern Workplace.
- Microsoft 365 backup with scheduled restore tests.
- Monitoring and a monthly report.
- Projects scoped in the quarterly roadmap.
What is passed through at cost
- Microsoft licences, at our Microsoft CSP price. What you pay depends on the plans your staff need.
- Hardware such as laptops and phones, at our buy price, only when you need it.
Both are resold with zero markup. Nothing else is added.
A worked example
A business with 20 staff, each of whom uses IT. Your figure depends on headcount and on the licences and hardware you choose.
| Line | Basis | Per month |
|---|---|---|
| Managed services | 20 users × $150 | $3,000 |
| Microsoft licences | At our CSP price, zero markup | At cost |
| Hardware | At our buy price, when needed | At cost |
| Monthly fee | Plus licences and any hardware at cost | $3,000 |
What you will not see on the invoice
- Per-ticket charges or blocks of hours.
- After-hours loading.
- A margin on hardware or licences.
- An exit fee. The agreement is month to month with a month's notice.
Why quotes across Melbourne vary so much
Two quotes at the same per-person price can cover very different things. The usual differences are whether security monitoring runs around the clock, whether Microsoft 365 is backed up and restore-tested, whether projects and onsite visits are included, and whether hardware and licences carry a margin. A lower base price with paid extras can end up costing more than an inclusive one.
When you compare quotes, ask each provider to list what is included, what is billed separately and what they earn on resale. The questions in our guide to managed service providers help.
When we are not the cheapest option
Under about five staff, break-fix usually costs less than a managed service, and we will say so. See MSP vs break-fix.
Cost questions
What do managed IT services cost in Melbourne?
Fully managed IT in Melbourne generally runs from $110 to $220 per person per month, depending on what is bundled. Ours is $150 per user, per month, with Microsoft licences and hardware passed through at cost.
What does $150 per user actually cover?
The help desk, security including the 24/7 SOC, device management through Intune, Microsoft 365 backup with scheduled restore tests, monitoring, monthly reporting, and projects scoped in the quarterly roadmap. There are no per-ticket charges and no after-hours loading.
What costs extra?
Hardware and Microsoft licences. We resell both at cost with zero markup, and licences are passed through at our Microsoft CSP price.
Are we locked into a contract?
No. The agreement is month to month, six pages long and written in plain English. A month's notice ends it, there is no exit fee, and we hand over all credentials, documentation and configuration records.
Find out what your IT should cost.
Give us a rough headcount and a picture of your current setup. We reply within one business day with a straight answer, including when we are not the right fit.