IT planning and documentation
Each quarter we sit down with you to agree what is coming and what it will cost. Everything we know about your IT lives in one register that you own. And when another vendor needs chasing, we make the call.
The quarterly roadmap
Once a quarter we go through what is due: devices reaching the end of their life, licence renewals, security changes and anything the business has coming, such as new staff, a move or a new site. Projects are scoped in the roadmap and agreed before work starts, so they never turn up as a surprise bill.
The documentation register
One register holds the record of your IT. It is reviewed monthly and exported whenever you ask:
- Every device and where it is in its lifecycle.
- Admin accounts.
- Licences and renewal dates.
- Network, internet and phone details.
- Backups and the date of the last restore test.
- Every change we make.
All credentials, documentation and configuration records are handed over if you leave. The register belongs to you.
Vendor liaison
Your internet provider, phone system and practice or line-of-business software all have their own support lines. We hold the account details and make those calls, so your staff do not spend an afternoon on hold.
Find out what your IT should cost.
Give us a rough headcount and a picture of your current setup. We reply within one business day with a straight answer, including when we are not the right fit.